Overview
Once you accept an offer, the project becomes a contract between you and the supplier. How It Works and the FAQ describe the overall path; this page covers how to follow an order after award.
After you award a supplier
- Accepting an offer creates a binding contract on the platform. Fund the secure payment step when prompted so work can start under escrow-style protection.
- Use your buyer dashboard for the contract: messages, milestones or status updates, and files related to that project stay in one place.
- When delivery is complete, confirm acceptance according to the platform process so payment can be released. If you take no action, release may follow the automatic window described in Secure payments and the FAQ.
- Raise quality or delay concerns with the supplier through platform chat first. Payment objections and disputes follow the rules explained in Secure payments and the FAQ.
Related resources
For the full buyer journey and payment rules, continue here: